The Royal Hotel By Coastlands Hotels & Resorts, Durban

The hotel offers a lovely sea view and comfortable rooms, but the dining experience could be improved. The staff is friendly and the location is exceptional, though additional charges for essential services could be reconsidered.

I had a mixed experience at the hotel. The rooms were very cold at night, even though they were clean, comfortable, and spacious. However, the pool area was disappointing, and there was no bar fridge in the room.

I had a pleasant stay at the hotel. The rooms were spacious enough to accommodate my whole family, but the broken windows let in a draft all night as there was no air conditioning available. Despite this, the size of the room was nice, making it suitable for a family stay.

I absolutely loved my stay at this hotel! The rooms were immaculately clean and comfortable, and I adored everything about the place. The service was exceptional, with incredibly friendly and helpful staff. The location was top-notch, perfect for exploring and enjoying the surroundings. The dining experience was outstanding, with delicious options available. The facilities were superb, adding to the overall fantastic stay.

The hotel had spacious rooms that were comfortable and big enough, although a bit stuffy. We requested an extra blanket due to the cold temperature and needed help with the air conditioning remote. The service was efficient and helpful, despite a small mix-up with dinner orders. The location was convenient and perfect for getting around easily. The dining experience was excellent, with delicious food that even pleased my picky eater son. The facilities were top-notch, offering everything we needed for a comfortable stay.

My stay at the hotel was pleasant overall. The rooms were of good quality and had everything I needed for a comfortable stay, but there was still a lingering stench of smoke from previous guests. The hotel was clean and felt safe, which was reassuring.

The hotel offers spacious rooms that are big and very clean, with some hiccups like issues with warm water and initial breakfast payment confusion, though prompt resolution was provided. The addition of a requested fridge was a plus. The service, though slightly dependent on supervisor intervention, was welcoming and went the extra mile. The location, while close to shops, restaurants, and various attractions, suffered from outside noise at night. The dining experience varied from limited options to exceptionally high standards. The facilities were adequate, but improvements could be made.

The hotel rooms were not clean with dust all over the place and hairs on the floor. The staff were unable to provide a pin for the Wi-Fi, and there was no phone number available for emergencies or ordering breakfast in the morning. However, the room was very neat and comfortable once it was finally cleaned, making for a pleasant stay.

I had a mixed experience at this hotel. Though the staff was friendly and helpful, and the service was top-notch, the room provided initially had issues with warm water and was not acceptable, requiring a room change. The location was vibrant and centrally located, but noise could be an issue at times. The dining was on the pricier side but overall enjoyable.

The hotel has a nice sea view and the location is convenient, away from noise and distractions, but some issues with service delivery and TV package. The rooms were spacious and clean but had uncomfortable combined single beds. The staff was extra friendly and professional, though management was not easily reachable in emergencies. The dining experience was a mix, with great croissants but below-standard overall. Facilities need improvement, but the price is reasonable for some services.